Terms & Conditions

These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of products from our online store. By accessing this website and placing an order, you agree to comply with these Terms and Conditions. Please read them carefully before making a purchase.

Site Use and Eligibility

• The Site is intended for individuals who are at least 18 years old and capable of entering into a legally binding agreement.
• By accessing the Site, you represent and warrant that you meet the eligibility requirements

Account Creation

• To access certain features or services on the Site, you may be required to create an account.
• You agree to provide accurate, complete, and up-to-date information when creating an account.
• You are solely responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
• Altimus reserves the right to suspend or terminate your account, at its sole discretion, for any reason and without prior notice.

Product Information and Pricing

• Altimus strives to provide accurate product information on the Site. However, we do not guarantee the accuracy, completeness, or reliability of any product description, pricing, availability, or other information.
• Altimus reserves the right to modify or update any information on the Site, including product pricing and availability, without prior notice.
• Prices listed on the Site are in the local currency and do not include applicable taxes or shipping fees, unless otherwise stated.

Payment Terms

1. Card Payments:
   • We utilise Opayo or Paypal as our payment processors for card payments. Opayo or Paypal will verify the address you provide with the one registered with your credit card company or bank.
2. Contact Information:
   • To streamline order processing and communicate updates or modifications, we kindly request your telephone number and email address. We prioritise customer privacy and do not disclose any customer information to third parties, except for our carrier when necessary to provide tracking details.

Order Confirmation & Contract of Sale

1. Order Confirmation:
   • Upon placing an order and successfully processing your payment, you will promptly receive an email confirming your order. Your account registration establishes a valid contract of sale.
2. Unavailability of Items:
   • In the unlikely event that an item becomes unavailable after charging your account, we retain the option to either provide a full refund and cancel the order or propose a suitable alternative. Altimus Retailers Ltd reserves the right to cancel any orders prior to delivery to the customer.

Delivery Terms and Duration

1. Delivery Timeframe:
   • We strive to fulfil orders directly from our main warehouse, resulting in delivery within 2 working days from the time of purchase. However, if we need to source the item(s) from our suppliers, the delivery time may extend to approximately 5-7 working days.
2. Additional Delivery Options:
   • Next working day delivery, morning delivery, and weekend delivery may be available at an extra cost, depending on stock availability and the delivery postcode. Please contact our customer service team for stock availability and to arrange next day delivery.
3. UK Orders:
   • Parcelforce Delivery Service: Our UK orders are shipped using Parcelforce. However, for certain postcodes, we may utilize different couriers upon your request, subject to a small surcharge. Tracking details will be provided via email, and a text confirmation will be sent to your provided mobile phone number.
4. UK Delivery Options:
   • Standard Delivery: Standard Delivery refers to the basic shipping option, where an order is typically delivered within 2 to 3 working days after the order has been confirmed. This time frame does not include weekends or public holidays. Therefore, if an order is confirmed just before the weekend or a public holiday, the delivery time could be longer. Moreover, for any orders where the total value of items in the cart is less than £75, there will be an additional charge of £4.99 applied specifically for delivery. If the cart value is £75 or above, the order will be delivered free of charge.
   • Next Day Delivery : Next Day Delivery is available for orders placed before 1pm. The order will be delivered within 12 hours. This service is subject to the availability of the chosen items and the destination. Please note that orders placed after 1pm will be processed on the following business day. We do not offer postage refunds for delayed deliveries with this option.
   • Next Day Delivery Guaranteed : In this option Delivery in 24 Hours is guaranteed for orders placed before 2 PM. If, for any unforeseen reason, we are unable to fulfill the next day delivery commitment, we will initiate a postage refund. Please note we will refund postage costs only for delayed deliveries. Orders placed after 2pm will be processed on the next business day.
   • Saturday Delivery : Saturday Delivery is avaiable only for orders placed between Monday and Friday. Especially Friday Before 1pm. If, for any unforeseen reason, we are unable to fulfill the delivery commitment, we will initiate a postage refund. Please note we will refund postage costs only for delayed deliveries. Orders placed after 1pm on Friday will be processed on the next working day.
5. International Orders:
   • The postage for international orders will be calculated during the checkout process. After receiving the tracking number, you can refer to the Parcelforce or UPS website for estimated delivery duration. Please note that customers outside the EU are responsible for any applicable taxes and duties.
6. Delivery Charges:
   • Standard delivery within the UK is free for orders over £75. For orders below £75, the standard delivery charge is £4.99. Larger or heavier parcels may incur additional shipping charges in certain territories, and we will contact you to discuss the situation.
7. General Delivery Terms:
   A signature is required for all delivery options, both for UK and international orders. Altimus Retailers Ltd ensures the safety of the product until it is signed for by you or an authorised recipient at your specified location.

Returns Policy

1. Returns Period:
   • Our Returns Policy allows for a 14-day return or exchange period for items purchased online or over the phone, accompanied by a valid receipt. After this period, we regret that we cannot offer a refund or exchange.
2. Eligibility for Refund or Exchange:
   • To be eligible for a refund or exchange, the goods must be returned in a resalable condition, unused, and in the original packaging, including any accessories, labels, and "free gifts" or bonus items. A receipt or proof of purchase is required.
3. Consumer Rights:
   • Under the Consumer Rights Act, you have the right to reject goods that are of unsatisfactory quality, unfit for purpose, or not as described, within a certain timeframe, and receive a full refund.
4. Non-Returnable Items:
   • Certain items cannot be returned, including personalised, bespoke, altered, or custom-made items, perishable goods, underwear, nightwear, thermals, swimwear, mattresses, pharmaceutical products, magazines, items trimmed with fur, limited-edition items, millinery and hair accessories, sale/clearance items (unless faulty and not made aware of the fault), and intimate garments for hygiene reasons.
5. Refunds:
   • Once we receive and inspect your returned item, we will notify you of its receipt and the approval or rejection of your refund. If approved, the refund will be processed and credited to your original method of payment within 14 calendar days. Please note that the cost of delivery will not be refunded unless authorised by our customer service.

Right to Cancel

• Cancellation Rights:
  • As an online, mail, or telephone order customer, you have the right to exercise your cancellation rights within 14 days of receiving the goods. To initiate the cancellation process, you are required to return the item to us within 14 days from the date of delivery.
• Refunds for Cancelled Orders:
  • The refund will not cover any standard delivery charges or express delivery charges paid unless an incorrect product was sent. The refund will be issued to your original method of payment within 14 calendar days of receiving the cancelled items or proof of return.
• Refund Time Frame:
  • In certain situations, such as when an order cannot be fulfilled on our website due to factors like stock availability or technical issues beyond our control, we will initiate a refund on the same day. However, please note that the standard processing time for the refund to reflect in your bank statement is typically 7-10 working days.

Prices

• Price Adjustments:
  • We reserve the right to adjust our prices immediately in the event of changes in the VAT rate or significant fluctuations in currency values affecting the prices of imported items.
• Incorrect Prices:
  • If an order is placed for a product displaying an incorrect price on our website, we reserve the right to refund the payment and cancel the sale contract, unless a mutually agreeable solution can be reached.

Product(s)

Colour and Performance Disclaimer:

• Please note that the actual colour of some items may slightly differ from the photographic representations shown on our website. Descriptions of performance and suitability are subjective in nature

Liability Statement

Assumption of Risks:

• Engaging in certain activities carries inherent risks, and it is the individual's responsibility to learn and understand proper techniques for safe participation. Altimus Retailers Ltd is not liable for any risks, damages, injuries, or death that may result from the use of items purchased from our website.

We reserve the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for updates.