Product Availability & Delivery Information

At Altimus, we strive to ensure that your shopping experience is seamless from the moment you place your order to the moment it arrives at your door. Please read our Delivery & Shipping Policy carefully for detailed information on product availability, delivery timeframes, and shipping options.

Product Availability & Delivery Timeframes

Most of the items featured on our website are from the current season and readily available.

• In-Stock Items: If your item is available at our main warehouse, you can expect delivery within 2 working days from the date of purchase.
• Supplier-Sourced Items: If the item needs to be sourced from our suppliers, delivery will typically take 5–7 working days.

If you have a specific deadline, please let us know by adding a note in the shipping instructions during checkout. We also offer additional delivery options such as next working day, morning, or weekend delivery, subject to availability and for an extra fee. To inquire about these services, please contact our customer service team on 0118 3040 050 .
Orders placed before 1 PM (GMT) Monday to Thursday are eligible for next working day delivery, where applicable. If any item is out of stock, our team will contact you within 2 business days of your order being placed.

UK Delivery Options & Charges

We partner with DPD and Royal Mail as our primary UK delivery providers, ensuring reliable and efficient service. For certain postcodes, we may use alternative couriers to provide the best possible experience. If you prefer a specific courier, please get in touch with our customer service team—alternative arrangements can be made, subject to a small surcharge. Once your order has been dispatched:

• Tracking details will be sent via email.
• If you have provided your mobile number, you will receive SMS notifications from the courier for real-time updates.

International Orders

We are pleased to offer delivery services to customers worldwide. Shipping charges for international orders will be calculated at checkout based on your delivery address.
Once your item is dispatched, you will receive a tracking number. You can check delivery status via the courier’s official website—typically UPS, FedEx, or Parcelforce.

• From £17.99
• Estimated delivery: 3–10 working days (Monday to Friday, excluding public holidays)

• From £34.99
• Estimated delivery: 5–21 working days (Monday to Friday, excluding public holidays)

Note: Delivery times are estimates and not guaranteed. Customs procedures may occasionally cause delays beyond our control.

Import Taxes and Duties

International customers are responsible for any import taxes or duties imposed by their local customs authority. We recommend checking your country’s customs regulations prior to placing an order to ensure a smooth delivery experience.

Additional Shipping Charges

For oversized or heavy parcels, additional shipping fees may apply, depending on the destination. If your order falls into this category, our team will contact you promptly with details of any extra charges before shipping.
We are committed to transparent pricing and will ensure you are informed of all costs before proceeding with delivery

General Delivery Terms

• All deliveries require a signature upon receipt to ensure accountability and secure handling.
• For UK orders, we primarily use DPD, while international deliveries are handled by UPS, FedEx, or Parcelforce.
• We reserve the right to cancel part or all of your order at any time. In such cases, we will notify you promptly and offer a resolution.

Need Help?

For specific delivery requests, faster delivery options, or questions about your order, please contact our customer service team at:

For information regarding returns, please refer to our Returns & Exchanges Policy for full details.