Product Availability and Delivery Timeframes:
The items showcased on our website are predominantly from the current season. If the stock is available at our main warehouse, you can anticipate receiving your order within 2 working days from the time of purchase. In the event that we need to source the item(s) from our suppliers, the delivery time generally falls within 5-7 working days. If you have a specific deadline, kindly notify us by providing additional shipping notes during the checkout process. Depending on stock availability and the delivery postcode, we may be able to offer next working day delivery, morning delivery, or weekend delivery for an additional fee. To inquire about these options, please contact our customer service team at 0118 3040 050 To ensure next working day delivery, please place your order before 1 pm (GMT). Should any item in your order be out of stock, our team will promptly contact you within 2 business days from the order placement date.
Delivery Options for the UK:
We have partnered with DPD as our primary courier for most UK orders, guaranteeing reliable and efficient delivery services. However, for certain postcodes, we may engage different couriers to ensure the best possible service. If you have a preference for a specific courier, we encourage you to contact our customer service team, who will be pleased to make suitable arrangements, subject to a small surcharge.
Upon the shipment of your order, we will promptly provide you with tracking details via email. Additionally, if you have provided your mobile phone number during the order placement, you will receive text confirmation from the courier company, further enhancing the transparency and convenience of the delivery process.
For orders within the UK, we are pleased to offer free standard delivery (excluding certain postcodes) for orders over £75. For orders below £75, a standard delivery charge of £4.99 (excluding certain postcodes) will be applicable.
We understand that our valued customers extend beyond the borders of the United Kingdom, and we are committed to serving you wherever you may be. During the checkout process, the postage cost for international orders will be calculated accordingly. Once you receive the tracking number, we kindly request you to refer to the websites of reputable courier companies such as Parcelforce, UPS, or FedEx for estimated delivery durations to your specific location.
Rest of the World:
For the rest of the world, starting from £34.99, we anticipate a delivery timeframe of 5 to 21 working days** from the dispatch date. Similar to Europe, deliveries will be scheduled from Monday to Friday, excluding public holidays, ensuring a convenient delivery experience for you.
Please note that certain regions may offer Faster tracked & express delivery options. If you have any inquiries regarding delivery times or shipping costs to your specific location, our dedicated customer service team is available to assist you. You can reach out to us at email@example.com, and we will be delighted to provide you with the necessary information
**Please be aware that delivery times are approximate and not guaranteed. We kindly request your understanding that customs procedures may cause unforeseen delays that are beyond our control.
Import Taxes and Duties:
In the event that import taxes or duties are imposed by Customs in the recipient's country, we would like to inform you that these charges are the sole responsibility of the customer and not Altimus Retailers. We kindly request you to familiarise yourself with the regulations and requirements of your country's Customs to ensure a smooth customs clearance process.
Additional Shipping Charges:
For larger or heavier parcels, there may be additional shipping charges applicable to certain territories. If your order falls within this category, we will promptly contact you to provide information regarding any additional fees that may apply. We believe in transparent and fair pricing, ensuring that you are fully informed of any additional costs associated with your order.
General Delivery Terms:
To ensure a reliable and efficient delivery process, we primarily utilise DPD for our UK orders. For international orders, we engage reputable courier services such as UPS, FedEx, or Parcelforce. Please note that for all delivery options, a signature is required upon receipt. This ensures that we can take responsibility for the product until it is signed for by yourself or an authorised person at the specified delivery address.At Altimus Retailers Ltd, we reserve the right to cancel part or all of your order at any time. We value your satisfaction and will make every effort to communicate any changes or cancellations promptly.
For further information regarding returns, we kindly request you to refer to our returns section and review the associated terms and conditions.